Get Quotes from Top Appliance Repair Services in Boise, ID

Questions to Ask Before Hiring an Appliance Repair Service in Boise

Boise experiences hot, dry summers and cold, snowy winters. This weather means residents have to depend a lot on their home appliances to maintain a comfortable lifestyle. In winter, you will need your coffee maker, water heater, and heat pump more, while in summer, the pressure is on your refrigerators, AC units, and washing machine. Any home appliance will break down, and a prompt repair may prevent a minor fault from developing into a more expensive repair. Luckily, you have over a hundred qualified appliance repairers in Boise ready to help with all kinds of issues at a moment's notice.

However, before hiring an appliance repair technician in the city, ask the following crucial questions:

What Do I Need to Know Before Hiring an Appliance Technician in Boise?

Appliance technicians maintain, service, troubleshoot, and repair several appliances commonly used in homes and businesses, ranging from AC units and heat pumps to microwave ovens, dishwashers, and trash compactors. In Boise, these appliance technicians specialize in specific kinds of repair, allowing them to refine their skills and provide focused expertise in these areas, which include:

  • Brand/Product-specific Repairs: These technicians have expertise in repairing appliances from specific manufacturers or brands such as Samsung, Jenn-Air, LG, Bosch, Whirlpool, and Maytag.
  • Appliance-specific Repairs: Technicians with this specialization focus on repairing specific types of appliances, regardless of the brand or manufacturer.
  • Energy Source-based Repairs: This specialization focuses on repairing appliances based on their energy source, which can be electric, gas, hybrid, or solar,
  • Commercial Repairs: These technicians repair appliances used in commercial and industrial settings.

Even though locally-issued licenses are not needed for general appliance repairs in Boise, appliance technicians need to obtain state-issued licenses to work on certain appliances, like air conditioning units and similar cooling, heating, and ventilation appliances.

Listed below are the expected life spans (in years) for common appliances in Boise (note that factors like the appliance's make and use will influence its durability):

  • Refrigerators: 10 – 13
  • Freezers: 10 -15
  • Washing Machines: 9 - 10
  • Dryers: 10 – 13
  • Dishwashers: 8 – 10
  • Microwave Ovens: 8 – 10
  • Ranges/Oven Hoods: 10 – 16
  • Garbage Disposers: 10 – 12
  • Compactors: 6 – 7

It is advisable to contact a skilled Boise appliance technician as soon as you notice any of the following issues with your appliance:

  • Sparks, shocks, or burning odors
  • Unusual noises
  • Unexplained moisture in or around the appliance
  • A noticeable rise in energy consumption during appliance use
  • General malfunctions

Are You Licensed as an Appliance Repair Technician in Boise?

Appliance repair technicians in Boise do not need local licenses to operate in the city. However, these technicians will have to obtain a state-issued HVAC license from the Idaho Division of Building Safety (DBS) to maintain or repair heating, ventilation, or air conditioning appliances; a separate DBS-issued plumbing license is also required to install or alter plumbing appliances. The general requirements for obtaining these licenses include proof of acceptable work-related experience and passing a DBS-administered examination.

Note that, per federal law, appliance repair technicians in Boise who intend to maintain, service, or repair refrigerant-containing appliances must obtain Section 608 Certification from an EPA-approved organization.

Contact the DBS at (208) 334-3950 for additional information on state-issued licenses for heating, cooling, air conditioning, and plumbing appliance repairs. This agency also offers an online platform that you can use to verify your intended technician's license status; it is advisable to do this before hiring.

You can also contact the Boise Office of the City Clerk at (208) 972-8150 and the EPA's Region 10 Office at 1-800-424-4372 for more information on the necessary licenses and certifications for appliance repair work in Boise.

What Rates Do You Charge for Appliance Repairs in Boise?

Appliance repair technicians in Boise charge hourly fees that range from $50 to $100 when providing their services, with the total cost of appliance repairs ranging from $50 to $450. Various factors determine the overall costs, including:

  • The urgency of the repair
  • The type, make, and model of the malfunctioning appliance
  • The nature of the problem
  • The cost of required replacement parts

Outlined below are the price ranges for repairing commonly encountered appliances in Boise:

Refrigerators:
$50 - $400
Freezers:
$60 - $410
Washers:
$50 - $320
Dryers:
$70 - $300
Room AC Units:
$80 - $650
Stoves/Ovens:
$65 - $380
Cooktops:
$55 - $330
Microwaves:
$50 - $300
Dishwashers:
$50 - $300
Garbage Disposals:
$50 - $150
Trash Compactors:
$50 - $80
Water Dispensers:
$60 - $250
Ice Makers:
$60 - $250

Before hiring, you should consider getting and comparing quotes from different technicians (preferably no less than two or three). Doing this helps you spot fraudulent technicians and pay a fair rate for your required services. Remember, some technicians may intentionally provide low quotes to attract unwary customers. Therefore, always research before selecting a technician for your appliance repair; never base your hiring decision solely on the price quotes provided.

Are You Certified by the Manufacturer to Repair This Appliance?

When seeking appliance repair services in Boise, check if your preferred technicians are factory-certified. This certification is an endorsement from the appliance manufacturer, confirming that the technician is qualified to provide diagnostic, repair, and maintenance services for their products. Opting for a factory-certified technician offers several advantages, including:

  • Access to genuine parts and technical support directly from the appliance manufacturer when necessary
  • Efficient and professional service delivery
  • Warranty protection for your appliance

It is important to note that the requirements for factory certification and the availability of certified technicians for your specific appliance model may vary depending on the appliance manufacturer. If you cannot find a factory-certified technician for your repair, you can consider technicians who hold certifications from reputable organizations in the appliance repair industry. Examples of such organizations include the International Society of Certified Electronics Technicians, the Professional Service Association, and the United Appliance Servicers Association. Remember to request proof of these certifications before committing to the technician.

Do You Replace Parts with Original Equipment Manufacturer (OEM) Parts?

Confirming that Original Equipment Manufacturer (OEM) parts will be used for your repairs goes a long way in ensuring that the appliance will function correctly and efficiently post-repair. OEM parts are specifically produced by the original manufacturer of the appliance, and they offer superior quality, durability, and compatibility compared to generic parts, which are manufactured by other companies (who may sometimes be affiliated with the appliance's original manufacturer). Opting for OEM parts for repairs ensures that the appliance's warranties remain valid.

There may be instances where the technician may have to use generic parts for the repair. This usually happens when the production of the appliance has been discontinued, and the necessary OEM parts cannot be obtained from alternative sources like local retail stores and online marketplaces. In these instances, professional technicians will inform you before proceeding with the repairs. Regardless of the parts used, confirming that the technician provides a warranty covering their workmanship and the replaced parts is crucial.

Will My Home Warranty Cover the Cost of Repairing the Appliance?

Home warranties are service contracts that provide coverage for repairing or replacing household appliances, such as microwaves, washing machines, stoves, and dishwashers, in the event of a breakdown due to normal wear and tear. It is essential to distinguish home warranties from home insurance, as they serve different purposes. Home insurance typically covers damages to your home and personal property from unexpected events such as fire, theft, vandalism, and natural disasters. Home warranties specifically focus on damages to designated appliances caused by normal wear and tear (some warranties also offer coverage for damages caused by improper repairs or maintenance).

While the specific coverage details may vary depending on the warranty service provider, most standard home warranties usually offer one-year coverage with an annual renewal option. These warranties also typically don't cover damages from improper appliance installation, misuse, and preexisting faults.

Always review the terms of any home warranty you plan to purchase thoroughly before signing.

Are You a Fully Insured and Bonded Boise Appliance Technician?

While it is not mandatory for Boise appliance technicians to carry liability insurance, ensure that your chosen technician is adequately covered. Engaging fully insured technicians protects you from liabilities (and resulting out-of-pocket expenses) if injuries and property damage occur during or as a direct result of your requested repair services.

Ask your prospective appliance technicians for proof of insurance before finalizing hiring agreements with them. Contact the technician's insurance provider to confirm that their coverage limits are sufficient for the scope of your intended repairs.

How Do I Resolve Any Issue I Have with Appliance Repair Services in Boise?

You can resolve issues like subpar service delivery, dishonest technicians, and other matters concerning appliance repair services in Boise by filing a complaint with the Idaho Attorney General's Consumer Protection Division online. You can also report these issues to the division by calling either (208) 334-2424 or toll-free number 1-800-432-3545, or by completing and sending a pdf consumer complaint form to:

Office of the Attorney General
Consumer Protection Division
954 W. Jefferson
2nd Floor
P.O. Box 83720
Boise, ID 83720-0010